Who we are

Our website address is: https://engaged-learning.com

We are part of the non-profit Quebec (Canada) organization L’École branchée.

Sales Terms and Conditions

Last revised: May 20, 2023

L’École branchée, Engaged Learning’s publisher, is an independent non-profit organization. We are committed to maintaining the affordability of our products and services, while also striving to ensure the long-term sustainability of our mission. Our goal is to make our offerings as accessible as possible without compromising our ability to fulfill our mission.

Here are our sales conditions and refund policies.

Payment required at all times: All product orders are shipped/activated upon full payment.

Accuracy of your contact information: We have implemented processes to automate orders and shipping as much as possible. Therefore, it is your responsibility to ensure the accuracy of your contact information when placing an order. An error could result, for example, in not receiving the information to participate in a training session. If in doubt, please do not hesitate to contact us (info@ecolebranchee.com) so that we can verify (and correct if necessary) the information!

Sale prices: The prices of our products, services, and subscriptions are subject to change without notice.

Upgrading a subscription: Upgrading a subscription (all products and services) does not allow for a refund of the price difference (e.g., upgrading from a teacher subscription to a school subscription).

Specific Terms for Magazines

A magazine subscription includes access to at least 3 new regular issues: these issues are released in the fall, winter, and spring.

Digital format subscription includes:

• Current issue of the publication + new issues released during the validity period;
• Full access to archives;
• English (online + PDF) and French (PDF only) versions.

Print format magazine subscription begins with: the next issue following the payment date.

• Orders paid on April 1 to August 31 (inclusive): the subscription starts with the fall issue.
• Orders paid on September 1 to November 30 (inclusive): the subscription starts with the winter issue.
• Orders paid on December 1 to March 31 (inclusive): the subscription starts with the spring issue.

You can always purchase previous issues through our online store, as long as they are available.

It is the responsibility of digital subscribers to download their PDF copy within the allotted time.

Replacement of a print issue: If you have not received your printed magazine but are subscribed, we accept 1 replacement copy per year of subscription. Always verify if the address you provided is correct: we recommend indicating the name of a contact person rather than just the school name, for example.

Cancellation of a magazine subscription: In case of a cancellation request, fees corresponding to the unit cost plus shipping fees (if applicable) and applicable taxes of each received issue will be deducted from your balance. The remaining balance, if any, will be refunded.

Separately purchased magazine issues: Once an issue is purchased, refunds cannot be provided.

Specific Conditions for Training Sessions

Refunds for registration are available for training sessions, both in-person and virtual, in all formats (excluding “custom” sessions with their specific conditions), up to 5 business days before the event. To request a refund, please send an email to info@engaged-learning.com before 11:59 PM on the preceding Friday (Eastern Toronto/New York local time) for sessions taking place on Fridays. Please note that refunds will not be processed after this deadline. For any further inquiries or assistance, don’t hesitate to contact us.

Custom Training Session:

• In case of cancellation by the client: At least 7 days in advance, 50% of the fees are chargeable. Beyond this deadline, the training will be billed at 100% as our team will have blocked its availability for you.
• Need to change the theme or date (subject to availability)? At least 7 days in advance: modification fees of 25% apply. Beyond this deadline: modification fees of 50% apply.
• No fees will be charged if the cancellation is due to our inability to meet your training needs.

Orders outside of Canada:

Payment: via PayPal or credit card through Stripe, no checks. Please note that currency conversion is done automatically. If this is absolutely impossible, contact us (info@engaged-learning.com) to arrange a direct bank transfer (for institutions only). Additional processing or international transfer fees may apply.

Delivery failure: We will make only one shipment of printed copies (if applicable). Our shipping labels are generated based on the postal address provided by our customers. In the event of an error on your part, we cannot assume the consequences. However, you can place a new order.

Shipping rates: International shipping rates are based on Canada Post rates. Delivery times may vary depending on the destination. Please allow two full weeks after release date of a new issue before contacting us about delivery.

Privacy Policy

At Engaged Learning, safeguarding your personal information and ensuring its privacy and security is our top priority. We are fully committed to protecting your Personal Information from unauthorized access, misuse, or any form of breach. Rest assured that we employ rigorous measures and industry-standard protocols to maintain the confidentiality of your information. Your trust is of utmost importance to us, and we strive to uphold the highest standards of privacy and security in handling your data.

Rest assured: we do not sell any personal data. However, this is how we may use it.

What do we mean by “Personal Information”? 

In accordance with the General Data Protection Regulation (GDPR), the term “Personal Data” pertains to information concerning a recognized or identifiable individual. Within this Policy, we utilize the term “Personal Information” to encompass the same meaning as “Personal Data.”

What Personal Information do we use? 

The following provides an overview of the types of Personal Information that we may process in relation to the Services we currently utilize and in relevant areas of our operations. Please take note that our website and services are exclusively intended for adults.

Identity Data: This includes your name, username or similar identifier, profile picture, password, school’s name, professional title, grades and subjects taught, social media links, and your profile picture or avatar.

Contact Data: This comprises your zip/postal code, phone number, country of residence, and email address.

Communication Interaction Data: This refers to information regarding your engagement with our email newsletter, collected through the third-party service responsible for its management.

Payment Data: Only applicable to purchases, this entails the necessary information for processing payments related to your subscription. This may include your name, email address, phone number, payment card details (including name, billing address, expiration date, and the final four digits of the card number), as well as details of any subscriptions purchased from us.

Please note, although our Payment Services providers require all this information to process payments on our behalf, we do not receive your full security code and payment card number – we only receive the final four digits of your payment card number.

Analytics Data: We use Google Analytics to collect certain internet log information and behavioural patterns of visitors to the Site. Our Google Analytics configuration aims to avoid collecting personally identifiable information (PII).

Technical Data: This includes data routinely collected by online services, such as browsing activity, IP address, log-in data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technological information from the devices used to access the Services.

Review and User Submitted Data: When you post a comment or submit a review on our Site, we collect any Personal Information you choose to include in the content, in addition to relevant Identity Data associated with your account.

Event and Webinar Data: To register you as an attendee for events or webinars, we require your email address (and sometimes other requested Identity Data and Contact Data). We use this information to provide you with event or webinar details. Some events and webinars may be recorded, and the recordings may include presenter images, audio, comments, and opinions. If you choose to share your image and audio during an event or webinar, they will be published to other attendees and captured in the recording. Your participation and interactions during events or webinars, such as submitting questions for Q&A sessions, may also be published and recorded.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

More details and other cookie considerations may be found in our Cookie Policy here.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

How we use personal information

We use Personal Information to process requests made through our website, such as requests to receive our newsletters, subscriptions and questions or comments submitted through our website. You may opt-out of receiving our newsletters at any time by clicking the “Unsubscribe” or “Manage my email preferences” links located at the bottom of newsletters.

Subscription. If you subscribe to the magazine, your Personal Information may be utilized to maintain and update your Profile. We may also use Personal Information to provide updates and communications to our subscribers, including information about our services or changes to our terms, conditions, and policies.

Internal Operations and Analysis. Personal Information about you may be used for our internal business purposes, such as data analysis, audits, improving or enhancing our products and services, and other similar activities.  

Fulfillment of Requests. Personal Information provided by you may be utilized to fulfill the specific purpose for which it was provided. For example, this may include sending newsletters to you, responding to your requests or inquiries, and providing related customer service. 

Additional Communications. If you subscribe to the magazine or sign up to receive a complimentary issue or our newsletter, the Personal Information submitted in relation to your application may be used to contact you for surveys or essential communications regarding our activities. Moreover, we may utilize Personal Information to inform you about content, features, opportunities, and products that could be of interest to you.

Personalized Experience: We may also use Personal Information to personalize your experience on our website. This may involve presenting content, market opportunities, and products tailored to your preferences. Additionally, it allows you to participate in contests and similar promotions, as well as administering these activities.

How we disclose information collected on the website

Except as expressly provided in this Policy, we will not share any Personal Information about you without your prior consent. 

Third-Party Service Providers: We collaborate with third-party service providers who assist us in various aspects such as data analysis, payment processing, order fulfillment, infrastructure provision, information technology services, content personalization, email delivery services, and market research. These providers support us in improving and operating our services. For this purpose, we may share Personal Information about you with these third parties to enable them to deliver these services to us. These service providers are granted access to the necessary Personal Information required to perform their functions but are strictly prohibited from using it for any other purposes beyond providing services on our behalf. When engaging a third-party that requires access to and processing of your Personal Information, we ensure that they possess the capability and obligation to uphold the same level of data privacy and protection that we uphold ourselves. We require our third-party providers to promptly notify us if they determine that they can no longer meet the expected standards of data privacy and protection.

Law Enforcement, Emergencies, Compliance: While respecting all other provisions of this Policy, we retain the right to use your Personal Information and disclose it to others when we believe it to be necessary or appropriate under the following circumstances: (a) in compliance with applicable law requirements, (b) to abide by legal processes, (c) to respond to governmental requests, (d) to enforce our Terms of Service, (e) to safeguard our operations, (f) for assistance in detecting and preventing fraud, (g) to protect the rights, privacy, safety, or property of L’École branchée, you, or others, (h) to enable us to pursue available remedies or minimize potential damages, and (i) in connection with the disposition of all or a significant portion of our business, assets, or stock, such as the sale of the Site or Services, a merger, consolidation, reorganization, joint venture, assignment, or bankruptcy proceedings.

Transfer of Personal Information: Your Personal Information may be transferred, stored, and processed by us or the third-party service providers we collaborate with, in countries where data protection laws and regulations may differ from those in your country. We facilitate transfers of Personal Information between countries or regions in a manner that complies with applicable laws.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Other important disclosures

Updating Your Personal Information: As a customer, you have the ability to update your Personal Information at any time by accessing your account. Simply click on the “My Account” section and select either the “Edit Account” or “Edit Address” link. If you need to change the delivery address for your subscription, kindly send an email to info@engaged-learning.com, and our team will assist you with the necessary updates.

Links: To enhance convenience and provide information, we may include links to websites, third-party services, and content that are not owned or operated by us. It’s important to note that these third-party websites, services, and content may have their own separate privacy notices or policies. We do not assume responsibility for the privacy practices of entities that we do not own or control. The inclusion of a link or third-party service/content on our Services does not indicate our endorsement of the linked site, its content, or the services provided.

Security: We take reasonable measures, including administrative, organizational, technical, and physical safeguards, to help protect the Personal Information you provide to us against loss, misuse, unauthorized disclosure, alteration, or destruction. Only authorized personnel have access to the Personal Information you provide, and each employee with such access is obligated to maintain its integrity and confidentiality. However, it’s important to understand that no data transmission can be guaranteed as 100% secure or error-free. If you suspect that your interaction with us is no longer secure, please promptly notify us as outlined in the “Contact Us” section below. Please be aware that if you choose to notify us via physical mail, it may result in a longer response time to address the issue.

Changes to the Privacy Policy

We retain the right to modify this policy, and any alterations made will be effective once we post the updated policy on the site. By continuing to use our services after such changes have been implemented, you indicate your acceptance of the revised policy that is currently in effect.

Contact us

If you have any questions or requests about this policy, or the practices of the services, please write to us at: info@engaged-learning.com or by mail:
Engaged Learning
PO Box 33
Stoneham-et-Tewkesbury (QC) Canada